Privacy Policy

Our Commitment To Privacy

Last Updated: October 24, 2017

This is the Privacy Policy for http://www.pros.com/. This website is operated by PROS, Inc., a Delaware corporation (United States).

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout our website and at every point where personal data may be requested. By visiting our web site or providing us with your personal data, you consent to the collection, processing and storage of your personal data as described in this Privacy Policy.

The Information We Collect

We collect the following information:

  • When you register an account with us, either to place an order, request support, receive materials or view webinars, we collect personal data such as your name, email, address, phone number, location and a password.
  • When you view and interact with our website or mobile applications, we collect usage data, such as your IP address, browser type, operating system, mobile carrier, ISP and the URLs of websites from which you arrive or leave our website.
  • We also use cookies that allow us to track your visit and customize your experience while on our website. For more information on how we use cookies and how you can manage cookies, please review our Cookie Policy.
  • As part of our services, customers may load data into our servers. We will not share or distribute any such customer data except as provided in the contractual agreement between our customer and us, or as may be required by law.
  • When you provide employment details if you send us a CV, résumé or other information related to your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us, we use the personal data that you provide to assess your candidacy.

The Way We Use Information

Where you choose to visit our website, request services from us or otherwise interact with us and/or provide us with your personal data, we will collect and process your personal data in accordance with this Privacy Policy. We do this in order to promote and maintain our legitimate business interests in demonstrating our product solutions and services designed for businesses.

We use the personal data you provide when placing an order, requesting support or materials or viewing a webinar only to fulfill your request, administer your account and customize the services we provide you. We do not share this information with outside parties other than our trusted service providers if necessary to fulfil your request. Personal data you submit on our website or to us otherwise will not be used for any purpose other than the ones contained in this Privacy Policy or as we may inform you from time to time. We will ask for your consent before using your information for a purpose other than those described in this policy, except where it is necessary to carry out your instructions. We will not rent or sell your personal data to any outside party.

We use email addresses to answer any email we receive. When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may also use your email address to inform you about our services where you have not objected to receiving such messages. Where you opt out of receiving such messages, you will continue to receive administrative messages from us, for example, in relation to the administration of your account. Email addresses are not shared with outside parties other than our trusted service providers, where necessary.

Where you provide information to us regarding employment opportunities, we will process your information including your personal data to review your application or query.

Like most websites, we use cookies and other technologies to track site usage and trends, diagnose problems with the server and to improve your user experience and the overall quality of our services. Please refer to our Cookie Policy for further information.

The Way We Share Information

We may disclose your personal data to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer. For example, our agents and contractors may assist us in fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing IT support, including hosting services, and providing other support services. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo a corporate reorganization or are sold to a third party, you agree that any personal data we hold about you may be transferred to that reorganized entity or third party. We may disclose your personal data if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of any person.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and provide for the correct use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information you provide will be secured in accordance with industry standards and technology. Since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to PROS. There is no guarantee that information may not be accessed, copied, disclosed, altered or destroyed by breach of any of our physical, electronic or managerial safeguards.

Our web site users are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of our web site. In order to protect you and your information, we may suspend your use of our web site, without notice, pending an investigation, if we suspect that any security breach has taken place. Access to and use of password protected and/or secure areas of our web site are restricted to authorized users.

Data Processing in the U.S. and Globally

PROS, Inc. is located in the United States and our web site is hosted in the United States. We and our third party service providers acting on our behalf process any personal data collected about EEA visitors via our website or EEA customers in the United States and other worldwide locations. To comply with European data protection regulations on the transfer of personal data outside of the EEA, we take steps to safeguard European privacy rights by asking that our suppliers undertake a valid mechanism to give adequate protection to such personal data transferred outside of the EEA. For example, our suppliers use mechanisms approved by the European Commission, such as Binding Corporate Rules (for more information, please see http://ec.europa.eu/justice/data-protection/international-transfers/binding-corporate-rules/bcr_cooperation/index_en.htm), standard contractual clauses, or, for those suppliers based in the US, registration under the EU-US Privacy Shield Framework Principles (for more information please see https://www.privacyshield.gov/list). Where you are based in the EEA, if you have any further questions, please contact us using the details set out below.

Within the PROS international group of companies, it may be necessary in order to supply you with services you have requested and for other lawful purposes, for us to transfer your personal data from one PROS group company to another PROS group company. The PROS group companies have signed standard contractual clauses (in their form approved by the European Commission) to provide for such circumstances where EEA personal data is transferred to a location outside of the EEA. For further information about where PROS group companies are located please see here.

How We Retain Information

We are committed to effective records management to comply with applicable laws and meet the information retention and retrieval needs of our operations. We will retain your information for as long as your account is active, as needed to provide you services or as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us using the information set forth below.

Personal data will be handled in the following manner:

  • Stored appropriately in light of the sensitivity and confidentiality of the information.
  • Retrievable.
  • Retained for only as long as necessary for the purposes for which it was collected.
  • Disposed of appropriately to prevent it from being accessed by unauthorized persons.
  • Considered as confidential in nature.

External Links

This website may, from time to time, contain links to external sites. We are not responsible for the privacy policies, practices or the content of such sites.

Your Rights

Where you are based in the EEA, you have a right to access your personal data that we collect. You also have a right to correct any errors in that data, or ask that we delete such data (where permitted by law). In addition, you have a right to restrict or prevent the use of your personal data, including for marketing purposes. You may also be entitled to lodge a complaint with your local European data protection supervisory authority if your rights with respect to your personal data have been breached.

How to Contact Us

If you have other questions or concerns about this Privacy Policy, or for further information about our affiliates that may process personal data, please contact us at privacy@pros.com or at the below address:

PROS, Inc.
FAO: Legal, Security Council
3100 Main Street, Suite #900
Houston, TX 77002, USA

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes to the Privacy Policy will be posted on this web site.