Privacy Policy

Our Commitment To Privacy 

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout our website and at every point where personally identifiable information may be requested. 

The Information We Collect

We collect the following information:

  • When you register an account with us, either to place an order, to receive materials or to view webinars, we collect personal information such as your name, email, address, phone number, location or country and a password. 
  • When you view and interact with our website or mobile applications, we collect usage data, such as your IP address, browser type, operating system, mobile carrier, ISP and the URLs of websites from which you arrive or leave our website. 
  • We also use cookies that allow us to track your visit and customize your experience while on our website, and for remarketing purposes once your leave our website. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to improve your experience when you browse our website and also allows us to improve our site. The cookies we use are ‘analytical’ cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Other technology used by our website, such as Macromedia’s flash, may place the functional equivalent of a cookie on your computer.

The Way We Use Information 

We use the personal information you provide when placing an order, requesting materials or viewing a webinar only to fulfill your request, administer your account and customize the services we provide you. We do not share this information with outside parties, and personal information you submit on our website will not be used for other purposes.

We use email addresses to answer any email we receive. When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may also use your email address to inform you about our services. Email addresses are not shared with outside parties.

Like most websites, we use cookies and other technologies to track site usage and trends, diagnose problems with the server, and to improve your user experience and the overall quality of our services. Usage data collected through cookies is only used in the aggregate, and will not be linked to any of your personally identifiable information.

We may process your personal information on a server located outside the country where you live.

We will ask for your consent before using your information for a purpose other than those described in this policy, except where it is necessary to carry out your instructions (to process payment information, for example). We will not rent or sell your personal information to any outside party.

U.S.-EU and U.S.-Swiss Safe Harbor Certified

PROS complies with the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, with respect to employees, customers and vendors. We have certified that that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement, with respect to the above information. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/

In compliance with the US-EU and US-Swiss Safe Harbor Principles, PROS commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact us at HRgroup@pros.com (for employees) or legal@pros.com (for customers and vendors).

PROS has further committed to refer unresolved privacy complaints under the Safe Harbor Framework to an independent dispute resolution mechanism: the International Centre for Dispute Resolution (“ICDR”) / American Arbitration Association (“AAA”) Safe Harbor Program. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by PROS, please visit the ICDR/AAA Safe Harbor Program web site at http://go.adr.org/safeharbor for more information about how to file a complaint.

Opting Out of Cookies 

You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use our website or services.

Do Not Track

Our website does not respond to Do Not Track signals, but we do not track your activities once you leave our website. You may disable certain tracking as discussed above (e.g., by removing cookies).

Our Commitment To Data Security 

To prevent unauthorized access, maintain data accuracy, and provide for the correct use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information you provide will be secured in accordance with industry standards and technology. Since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to PROS. There is no guarantee that information may not be accessed, copied, disclosed, altered or destroyed by breach of any of our physical, electronic or managerial safeguards.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.pros.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

Google AdWords

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google. It connects the activity of www.pros.com with the Adwords advertising network and the Doubleclick Cookie. You can opt out of the cookie tracking here: http://google.com/settings/ads/onweb/optout?hl=en

Personal Data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

How To Contact Us 

If you have other questions or concerns about this Privacy Policy, please visit our Contact Page for the appropriate avenue of communication.

Effective Date: October 24, 2014