Our airline customers often talk to us about the daily challenges faced managing their IT infrastructure. Travelers are changing the way they shop, leaning more on inspirational shopping to help plan their trips. Airlines are looking for new ways to market ancillaries and create more personalized offers. The increase in these types of shopping queries is placing a huge strain […]
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Posted by Aditi Mehta on 12/12/2016
A few months ago, my colleague Ben Blaney talked about the collapse of the ocean container shipper, Hanjin. Ben dug deep into how shippers are actively engaged in a price war while the industry as a whole continues to lose money. Of course, this isn’t new, as BBC recently published a fascinating look into the shipping industry and mentioned: “Running […]
Posted by Mark Crossley on 12/09/2016
On July 12, Skytrax announced its coveted World Airline Awards. Announced annually at the internationally attended Farnborough Airshow, the awards are a global benchmark of airline excellence and widely known as the Passenger Choice Awards. Winners are decided by passengers across the globe, who each year take part in the world’s largest airline passenger satisfaction survey. This year, Emirates took […]
Posted by Aditi Mehta on 07/18/2016
There’s a common point of view in divining profit maximization for the travel industry that only perfection of inputs, models and outputs provides the right answer in revenue management. For those of us who are over-achievers, perfect always sounds like the right answer. The fact remains: Modeling human behavior is an imperfect science and simply isn’t possible. So if 80% […]
Posted by Thomas Gorin on 07/07/2016
In my last blog I focused on how questioning the status quo helps companies gain insight that can translate into a whole new level of strategic thinking and performance. Now let’s take a closer look at another practice: know your customers.
Posted by Tim Girgenti on 10/27/2015
In Apple’s famous “Think Different” advertising campaign, the company had something to say about those who push humankind forward: “They’re not fond of rules. And they have no respect for the status quo.” That pretty much describes Jet.com.
Posted by Tim Girgenti on 9/2/2015
The innovative spirit is more powerful than ever, and it’s providing unprecedented opportunities for growth and revenue. Take Uber as an example. Uber provides a solution to a real problem that impacts millions of people. Not many who use a traditional taxi service would call it enjoyable — it’s simply something people dealt with due to the lack of an alternative.
Posted by Tim Girgenti on 8/11/2015