Meet the bloggers
  • Anil Somaney
  • Ben Blaney
  • Dave Brock
  • Doug Fuehne
  • Diana Zuzek
  • Eric Petty
  • Frank Sohn
  • George Faris
  • Hans-Peter Klug
  • Kate Visconti


Can Container Shipping Businesses Right the Ship?

A few months ago, my colleague Ben Blaney talked about the collapse of the ocean container shipper, Hanjin. Ben dug deep into how shippers are actively engaged in a price war while the Cargo, Freight and Logistics industry as a whole continues to lose money. Of course, this isn’t new, as BBC recently published a fascinating look into the shipping […]

Fulfilling the Airline Modern Commerce Fantasy

A few years ago Expedia published a study that found travelers visited up to 38 sites before booking a vacation. The list was broad and included  mobile, OTAs, metasearch engines and expanded over air, hotel, and other aspects of a trip. 38 sites! I’ve heard seasoned industry experts who clearly were baffled by that number. It seems far  too high. […]

Takeaways from the World Cargo Symposium in Abu Dhabi

Abu Dhabi! The lights, the architecture, the people! And conferences! I recently returned from a wonderful time at IATA’s World Cargo Symposium in Abu Dhabi. The conference was dedicated to bringing together key stakeholders from the entire air cargo supply chain. The conference included more than 1,000 cargo leaders and more than 40 exhibitors. Topics included disruptions within the air […]

Airline Revenue Management Takes Flight in the Cloud

Our airline customers often talk to us about the daily challenges faced managing their IT infrastructure. Travelers are changing the way they shop, leaning more on inspirational shopping to help plan their trips. Airlines are looking for new ways to market ancillaries and create more personalized offers.  The increase in these types of shopping queries is placing a huge strain […]

Congratulations to Skytrax World Airline Awards Winners

On July 12, Skytrax announced its coveted World Airline Awards. Announced annually at the internationally attended Farnborough Airshow, the awards are a global benchmark of airline excellence and widely known as the Passenger Choice Awards. Winners are decided by passengers across the globe, who each year take part in the world’s largest airline passenger satisfaction survey. This year, Emirates took […]

Optimality or Profit Maximization? Making the Fine Line Manageable in the Travel Industry

There’s a common point of view in divining profit maximization for the travel industry that only perfection of inputs, models and outputs provides the right answer in revenue management. For those of us who are over-achievers, perfect always sounds like the right answer. The fact remains: Modeling human behavior is an imperfect science and simply isn’t possible. So if 80% […]

know your customters

What Successful Disruptors Know Part 3: Know Your Customers

In my last blog I focused on how questioning the status quo helps companies gain insight that can translate into a whole new level of strategic thinking and performance. Now let’s take a closer look at another practice: know your customers. Customers just aren’t that loyal anymore. Yes, that’s right, I said it. They’re unpredictable. They’re flighty. And, sometimes they’re […]


What Successful Disruptors Know Part 2: Question the Status Quo

I kicked off this blog series by describing the four key practices that enable today’s biggest innovators to adapt to disruption and even create significant new opportunities from change. Now let’s take a closer look at one of those practices: Question the status quo. In Apple’s famous “Think Different” advertising campaign, the company had something to say about those who […]


What Successful Disruptors Like Uber Know

The innovative spirit is more powerful than ever, and it’s providing unprecedented opportunities for growth and revenue. Take Uber as an example. Uber provides a solution to a real problem that impacts millions of people. Not many who use a traditional taxi service would call it enjoyable — it’s simply something people dealt with due to the lack of an […]